Frequently asked questions

You can book by calling us at +91 93392 09878, messaging us on WhatsApp, visiting our office at PS Arcade, 11 Sudder Street Kolkata, or filling out our online enquiry form. Our travel experts will guide you through every step.

All prices shown on our website are per person unless specifically stated as couple pricing (e.g. honeymoon packages). Prices are based on double-occupancy sharing. Single supplements apply for solo travellers.

Yes! We offer fixed-departure group tours to popular destinations throughout the year. Group sizes range from 15 to 40 people, and these offer the best value pricing. Check our packages page or call us for upcoming departure dates.

We accept all major credit and debit cards, net banking, UPI (Google Pay, PhonePe, Paytm), NEFT/RTGS bank transfers, and EMI options through major banks. A booking deposit of 25% is required to confirm your reservation.

Yes, where the package lists return flights. Land-only quotes are available if you already hold tickets or want to depart from another city.

Date changes are possible subject to airline and hotel rules. Refunds follow the cancellation policy above, and we always pass on any supplier refund we receive in full.

Yes! We provide comprehensive visa assistance for most international destinations including Thailand, Bali, Dubai, Europe (Schengen), UK, USA, and more. Our team handles documentation and submission guidance.

It depends on the country and changes over time. Thailand, Malaysia, Indonesia (Bali) and the Maldives have offered visa-free, visa-on-arrival or simple e-visa routes for Indian passport holders, while Singapore, Japan, Dubai and the Schengen countries need a visa. We confirm the current rule for your passport before you pay.

Thailand, Singapore, Malaysia and Dubai are the easiest first trips: short flights, simple itineraries and English-friendly guides. Our Thailand Explorer and Singapore & Malaysia Combo are the most booked first international packages.

Yes, where the package lists return flights. Land-only quotes are available if you already hold tickets or want to depart from another city.

Absolutely! All our packages can be fully customised - from duration and accommodation category to activities and transport. Just tell us your preferences and budget, and we'll craft the perfect itinerary for you.

Cancellation charges depend on the destination, airline, and hotel policies. Generally: 30+ days before departure - 10% charge; 15-30 days - 25%; 7-15 days - 50%; under 7 days - up to 100%. We always recommend travel insurance.

Most of our packages do not include travel insurance by default, but we strongly recommend it. We can arrange comprehensive travel insurance covering medical emergencies, trip cancellation, baggage loss, and flight delays at very competitive rates.

Yes. We adjust pace, hotels and activities for families with children and senior citizens, and quote child rates separately. Tell us ages when you message us.

Date changes are possible subject to airline and hotel rules. Refunds follow the cancellation policy above, and we always pass on any supplier refund we receive in full.

During office hours (Monday to Saturday, 10 AM to 7 PM) we usually reply within an hour, and the same working day with a full itinerary and quote for most enquiries.